1. Respect Recipients’ Time 2. Short or Slow is not Rude 3. Celebrate Clarity 4. Quash Open-Ended Questions 5. Slash Surplus cc’s 6. Tighten the Thread 7. Attack Attachments 8. Give these Gifts: EOM NNTR 9. Cut Contentless Responses 10. Disconnect!
(Full Story: Email Charter)
